NEXCOM has unveiled its latest edge computing platform, the NEU-X302 , designed to redefine customer service in contactless, high-interaction environments. The system is already deployed by a leading retail solutions provider in Asia, delivering an innovative “Remote Customer Service System” that blends AI, human guidance, and real-time video interactions.
Key Highlights
- Addressing workforce challenges: NEU-X302 helps companies overcome staff shortages by centralizing expertise and distributing it virtually across multiple customer points.
- Human-machine interaction: Touch-panel kiosks combine automated flows with live remote human support. AI tools such as facial recognition and emotion analysis enable more natural communication.
- Industrial-grade design: The fanless NEU-X302 supports real-time video, AI workloads, and versatile connectivity suitable for public environments.
Technical Specifications and Architecture
The NEU-X302 is powered by Intel Core i processors with the Intel Q370 chipset, supporting dual-channel DDR4 memory up to 32 GB. It provides VGA and HDMI 4K display output, dual Intel LAN ports, 6 COM ports, 10 USB ports, audio I/O, TPM 2.0, Intel AMT, and M.2 expansion slots for storage and wireless modules.
The system connects to cameras, microphones, speakers, and SIM networks to enable low-latency communication between kiosks and remote agents. It also offers support for local recording for privacy or compliance requirements.
Hardware Highlights
- Intel Core (8th/9th Gen) CPU support
- Intel Q370 chipset
- Up to 32 GB DDR4 SO-DIMM memory
- VGA + HDMI with 4K support
- Dual Intel Gigabit LAN
- 10 USB ports and 6 COM ports
- Audio input/output
- TPM 2.0 and Intel AMT support
- M.2 Key B/E expansion slots
- Silent fanless industrial design
Benefits Delivered
- Centralized remote service experts for multiple kiosks
- Emotionally aware customer interaction powered by AI
- Reduced on-site staffing needs through automation
- Configurable privacy and data compliance features
Market Implications
The NEU-X302 supports the global shift toward contactless, digital customer service. Businesses in retail, transportation, and public sectors increasingly need edge AI systems that offer fast interaction while keeping sensitive data on-site. The NEU-X302 allows companies to scale expertise digitally while maintaining human quality of service.
Outlook and Availability
The NEU-X302 is available through NEXCOM’s sales channels and integrators. It is suitable for retail kiosks, banking counters, service terminals, smart vending, and other customer-facing systems requiring reliable edge AI performance and quiet operation.
The NEU-X302 brings advanced AI computing, real-time communication, and industrial reliability together in one compact platform. As businesses seek more efficient and human-centered service solutions, the NEU-X302 delivers a balanced approach between automation and personal assistance.
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